Shipping policy

Shipping Policy – Brodtica (UAE)

Thank you for shopping with Brodtica. Below you will find details about our shipping process within the United Arab Emirates.

1. Shipping Coverage

We currently ship within the United Arab Emirates (UAE) only.

2. Free Shipping

We are pleased to offer FREE standard shipping on all orders across the UAE.
There are no hidden shipping charges at checkout.

3. Processing Time

Orders are processed within 1–2 business days (excluding weekends and public holidays).
You will receive a confirmation email once your order has been processed and dispatched.

4. Delivery Time

Standard delivery time: 2–5 business days within the UAE.
Delivery timelines may vary depending on your location and courier operations.

Please note: Delivery times are estimates and may be affected by public holidays, weather conditions, or unforeseen courier delays.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.

6. Delivery Issues

If you experience any of the following:

Delayed delivery
Incorrect address issues
Damaged package
Missing items

Please contact us within 48 hours of delivery at:

📧 official@brodtica.com

We will assist you as quickly as possible.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.
Brodtica is not responsible for orders delivered to incorrect addresses provided by the customer.

8. Lost or Stolen Packages

Once the order has been handed over to the courier, Brodtica is not responsible for lost or stolen packages marked as delivered. However, we will assist you in contacting the courier to help resolve the issue.

If you have any questions regarding shipping, feel free to contact us at: